Support & Maintenance

With Zebra OneCare maximize the availability and productivity of your printers

If your Zebra barcode printer breaks down and you are unable to fix it, your operations could suffer. If your printers work in a “production critical” environment, they should be covered by a Maintenance Contract.

Zebra OneCare gives you the peace of mind that your Zebra printers are kept operating at optimum performance levels. With a choice Zebra OneCare service levels to choose from, you can select the service offering that meets the unique needs of your business.

Dakota IS is a Zebra Repair Specialist, which means that you are just a phone call away for technical support.

Broken display? Cracked outer casing? Damaged platen rollers?
Is your Zebra barcode printer covered by a Maintenance Contract?

Yes
Is the contract due to expire soon? Is it the right cover for you? Is it through an approved source?

Dakota can help with a Zebra OneCare Maintenance Contract
Not
Sure
No
Is it still under Manufacturer’s Warranty?
Yes
The printer can be returned to depot for repairs
No
Should any fault arise with the printer, ad-hoc repairs can prove to be expensive and do not have a dedicated turnaround time, i.e prolonging downtime.

Zebra OneCare Maintenance Contracts

Puzzled?

You don't need to be

To discuss any element of your printer maintenance or service options, call Natalie who will be pleased to assist.

Natalie Kirk

0161 776 4009

natalie.kirk@dakotais.co.uk

As well as Zebra, we can also support other brands of barcode printers such as Datamax, Intermec, Sato, Printronix, Toshiba TEC, etc.

Features Zebra OneCare ESSENTIAL COVER Zebra OneCare SELECT COVER
Term 3-5 years 3-5 years
On-site Service Technician can be dispatched to your facility to troubleshoot and resolve issues on the next business dayn Same day on-site for faults logged before 12.00

Comprehensive Coverage
(inclusive of all parts and labour including accidental damage)

Replacement Service   Replacement device shipped overnight
before receipt of broken unit
Services Dashboard Optional
Repair Turnaround Time 3-business days from depot receipt Same day shipment of replacement device
Commissioning Option
(including printer settings and label formats so your printer is ready to use on arrival)
Purchasable option
Support Helpdesk Monday to Friday, 8am to 5pm 24 x 7
Buffer Stock / Spares Pool Management
Express Shipping
Zebra OneCare is delivered by Zebra trained and approved engineers. Both covers come with a Comprehensive Option, which includes the supply and fit of printheads.

Find out how we can help you and your organisation today!