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Meet the Team
Over 400 years of combined experience under one roof.
Establishing the business back in 2002 as Bar Code Data Systems which focused on traditional data capture markets such as warehousing, manufacturing and logistics, Dakota Integrated Solutions was formed as a result of a management buy-out in 2007. Since then the business has gone from strength-to-strength, with the launch of a Healthcare Division in 2008 in order to provide expertise, knowledge and experience to the healthcare industry with a view to providing the know-how to assist NHS Trusts in the improvement of patient care through the adoption of automated and digitalised solutions.
Whilst maintaining an extremely high status within the more traditional markets, Dakota has also gained a reputation for excellence in the field of healthcare, thanks to the enthusiasm of the Dakota Team as a whole, overseen by Keith since the beginning.
Thanks to a technical background, Keith has been able to maintain a strong focus on all aspects of data capture, securing fruitful and mutually-beneficial partnerships with some of the industry’s leading manufacturers and software providers. Skilled at staff management and with an acute sense of business growth and development stratagems, Keith has built up an extremely successful business which is highly regarded within the industry.
With over 20 years’ experience within the AIDC industry, Phil has previously held Senior Positions at BEC (Systems Integration) Ltd, IBM, Datalogic, Honeywell (a role which earned him the Honeywell Complex Sales Certificate) and his own company, Mi-Zone, where he won the UK’s Special Award for Innovation & Technology from the Government’s Technology Strategy Board (UK-TSB) in 2009/10.
With an intimate understanding of direct and indirect sales of both hardware and software, Phil joined Dakota in January 2021 and is tasked with driving forward the Sales Team and the commercial aspect of the business.
With the ability to offer a significant depth of knowledge around all relevant technologies and with a firm grasp of complex solutions, Phil takes a consultative and strategic approach towards helping Dakota’s customers maximise their full potential with cost-effective efficiencies, whilst building long-term, trusted partnerships.
Honeywell Vocollect Solutions Voice Certifications: Voice Sales Professional Certification – Supply Chain Voice Sales Professional Certification – Maintenance & Inspection
GS1 Certifications: UK Partner Accreditation
A member of the Management Team and heading up the Sales Division within Dakota, Karen has 30 years’ experience within the AIDC Industry and has been part of the Dakota Team since its inception in 2002. Karen previously held the position of Head of Print Solutions and was promoted to Sales Manager in March 2021, becoming an integral component in the company’s growth and development.
Tasked with introducing new business to Dakota, Karen is also heavily involved with Key Account Management and relationship selling within the company’s customer base. With a specialist knowledge of printing hardware, solution offerings, supplies and consumables for a wide variety of industry-led applications, Karen has the ability to offer in-depth advice to Dakota’s varied and impressive client base. Enjoying close working relationships with key suppliers and with the skill to negotiate competitive pricing, Karen liaises with all Dakota Team members in order to ensure that targets are met whilst maintaining exceptional levels of customer service.
Head of Service (Delivery & Projects)
With over 13 years’ experience working in IT and service delivery roles, James has experience across a variety of sectors including financial services, retail and SME. Thanks to a strong background in project management and customer assistance, James’s key skills include team, service and project management and operational improvement, as well as the ability to demonstrate excellent communication skills at all levels, whether it be with customers, executives or stakeholders alike.
Since joining Dakota in 2018 and becoming a member of the Management Team in 2020, James has been responsible for the implementation of a new web-based service management system designed to improve Dakota’s Managed Service offering and the overall support process for our customers. He is also responsible for a number of projects across the logistics, petrochemical and healthcare sectors, as well as continuous operational procedure review and improvement across the board.
Part of the Dakota Team since 2003 and with over 25 years’ industry experience under his belt, Mike has a wealth of experience in developing front-end data capture solutions and supporting the post-sales technical needs of our customers.
Equipped with the knowledge base to be able to successfully integrate our hardware and software solutions into warehousing systems, ODBC-compliant databases and most Patient Administration Systems we encounter within the NHS, Mike is also extremely well-versed in the complete suite of Zebra mobile computers and scanners which invariably form a major part of our solution offerings. Fully GS1-Accredited and with extensive experience in label design packages and rapid application programming development tools, Mike is always happy to help with any technical support queries which come his way.
Systems Integration Specialist
With over 40 years’ sales experience under his belt, 32 of which have been spent within the AIDC industry, John is extremely well-versed in the world of mobile data capture. A specialist in this field and known throughout the industry, John was a founding member of Dakota during its inception in 2002.
Having experienced the vast changes in mobile data capture over the years, from slow narrowband wireless communication to today’s incredibly fast data speeds and wide-ranging technological advances, John has a great deal of knowledge which he can pass onto his customers during solution requirement consultations. With a particular focus on account management and growth whilst developing and nurturing new sales opportunities on a daily basis, John is well-positioned to be able to communicate Dakota’s solution offerings to its existing and potential customers in order to help them achieve their data capture and mobility goals.
Account Manager (Healthcare Solutions)
Working in sales for over ten years and specifically within the Healthcare industry for 8 years, Jon joined Dakota in 2016 as an Account Manager within the Healthcare Team. With a focus on developing and nurturing Dakota’s NHS customers, Jon also represents the company at corporate events, advising existing and potential clients on the best fit-for-purpose solutions based off their data collection and automation requirements.
Jon was also the main lead in the company’s establishment and focus of its eTrakLogic GS1-certified tracking software solution, from the early development stage through to the first go-live almost 3 years ago. Heavily involved in Dakota’s Scan4Safety programme, Jon successfully helped to support all six GSI Demonstrator sites on their implementation journey, ensuring that Dakota is well-placed to assist other NHS Trusts in moving forward on similar journeys in the future.
Account Manager (Healthcare Solutions)
With over 20 years of experience within account management roles, Charlie joined Dakota’s Healthcare Solutions Team in March 2021. A confident, determined and self-motivated sales professional, Charlie is well-versed in driving revenue growth, client acquisition and customer satisfaction through direct end user engagement and via sales channels.
Thanks to a strong history of managing senior level relationships and driving sales of technology solutions and FMCG goods across multiple vertical markets, Charlie joins us from Honeywell and is tasked with helping to further develop Dakota’s already strong reputation in providing mission-critical data capture solutions to the Healthcare sector. Having already completed Pareto and Richmond sales training and with various Honeywell Voice Solutions Sales Accreditations under his belt, Charlie’s wide-ranging skillset further enhances Dakota’s existing reputation as a leading Healthcare Solution Provider.
Account Manager (Healthcare Solutions)
With over 15 years’ experience in a number of customer service-focused roles, Danielle joined Dakota in October 2020. A highly motivated and knowledgeable member of the Sales Team, Danielle is tasked with providing and delivering solutions to existing and prospective customers alike and supporting long-term named accounts whilst understanding their complete end-to-end product and solution requirements.
With a rich history in customer management and retention, underpinned by great product and industry knowledge, Danielle is a proven problem solver with well-developed process improvement skills and the ability to perform under pressure. Experienced in building a rapport with customers and with a keen desire to keep up-to-date with the latest products and technologies, Danielle is a highly-valued member of the team.
Account Manager (Printing Solutions)
With over 20 years’ experience within the AIDC industry, Andrea is well-equipped to advise her customers on the most suitable products for their enterprise from a print solutions perspective. Extremely knowledgeable and with a firm grasp of the latest print-based offerings from market-leading distributors, vendors and manufacturers, Andrea is highly skilled and proficient in her area of expertise.
Having joined Dakota in 2005, Andrea has successfully nurtured and developed her key accounts thanks to her sales-driven and customer-focused attitude. She is the go-to contact for all of her customer contacts whenever printing consumables or hardware are required, and works hard to grow and develop her accounts whilst maintaining the excellent relationship she has with every single one of her customers due to her organised, friendly and can-do approach.
Dakota Managed Services Administrator
With over 20 years’ experience in various administration, customer sales and support roles within a variety of industries prior to joining Dakota in 2016, Jan’s role is to be the first point of contact as part of our Managed Service offering to our customers. In this role, Jan is responsible for fielding all customer support calls received via our web-based service portal and helpdesk function and dealing with calls as required, by either arranging engineer attendance for hardware, escalating to Technical Team members for support, or arranging for repair quotations where required.
As part of this role, Jan also maintains our in-house systems to update customer contact records, hardware asset registers and support contract information records.
Customer Service Manager
With over 30 years’ customer service experience, Laura has been an integral part of the Dakota Team since joining in 2017. With a history of similar positions amongst a wide range of industries prior to joining Dakota, Laura has many areas of responsibility within her current role. Tasked with building good working relationships with Dakota’s customers, Laura’s varied skillset allows her and her team to be the main point of contact for any ordering or shipping requirements.
Thanks to excellent communication skills and a good eye for detail, Dakota’s Customer Service Team is able to process over 500 orders per month. Laura also manages Dakota’s warehouse and with the help of her colleagues, arranges all shipments, pallets and same-day courier services. The management of stock also falls under Laura’s remit, in addition to dealing with call-offs and queries as well as co-ordinating and relaying shipment dates to Dakota’s entire customer base.
Customer Service Representative
With a number of previous job roles involving HR, Administration and Customer Service spanning a variety of industries, Jade joined Dakota’s Customer Service Team in 2018. Tasked with many areas of responsibility within her current role, Jade is able to rely upon her wide-ranging skill set in order to work efficiently, reliably and accurately to ensure that timescales are consistently met.
Thanks to excellent communication and organisational skills, Dakota’s Customer Service Team is able to process over 500 orders per month. Jade also helps to manage Dakota’s warehouse and assists in the arrangement of all shipments, pallets and same-day courier services. The management of stock also falls under Jade’s remit, in addition to dealing with call-offs and queries and co-ordinating and relaying shipment dates to Dakota’s entire customer base.
Taking up the Technical Support role within Dakota in 2013, Thomas is responsible for a variety of tasks, while his wide-ranging skill set allows him to play an integral part within the Technical Team. With the ability to fully configure printers and scanners prior to customer deployment, Thomas is also well-versed in the use of label design software.
Thomas also takes support calls from customers and offers Managed Services support whilst also carrying out bureau printing, which is the pre-printing of labels for a variety of Dakota’s customers. Also tasked with internal IT support for office-based and remote-based Dakota staff, Thomas is a highly valued member of the Team by his colleagues and customers alike.
With over 30 years’ experience in bookkeeping and financial control as well as venturing into various internal and external sales roles, Karen has worked within a number of industries over the years. Skilled at liaising with customers from small to medium-sized businesses right up to large, multi-million pound enterprises, Karen is also fully-acquainted with the latest importing and exporting legislation, including VAT, import duties and levies.
Highly organised and with a keen eye for detail, Karen is well-versed in the handling and supervising of all of the business’s credit control needs, including monitoring cash flow, forecasting and controlling the sales and purchase ledger. Tasked with ensuring that payment dates are always met, Karen utilises her exceptional communication skills within her role to maintain a constant flow of communication between Dakota and its customers from both a financial and commercial standpoint.
With over 17 years’ marketing experience within the AIDC industry, Ellie joined Dakota in September 2020. She previously held the position of Northern European Marketing Manager at Honeywell, a job which saw her work extensively and collaboratively with a number of Honeywell’s pan-European technology partners, distributors and resellers. She has also worked as an Account Manager at Essential Communications, one of the industry’s leading B2B technology marketing and PR agencies.
Thanks to strong industry and product knowledge as well as excellent communication and organisational skills, Ellie’s expertise lies in the initiation, coordination and management of the complete spectrum of marketing activities with Dakota’s key partners and vendors, helping to sustain, grow and develop the company’s business relationships. She is also responsible for coordinating all aspects of Dakota’s corporate marketing stratagems, which include budget, planning and strategy management.
Marketing & Communications
With a wealth of experience in B2B and B2C sales, marketing and communications across a variety of business sectors including retail, hospitality and recruitment, Nicola combines her unique approach to account management and marketing with her passion for achieving tangible results. Thanks to her wide-ranging skillset and her open, friendly and engaging personality, Nicola offers a bespoke and memorable experience for prospective and existing customers alike.
A people person at heart, Nicola thrives in a busy office environment, offering valuable insight and perspective to a variety of different functions within Dakota. Heavily involved within the marketing functionality of the business and responsible for carrying out the company’s online and social media campaigns, Nicola offers a fresh and informed approach to the full range of marketing disciplines and has proved to be a key player within the Marketing and Communications Team at Dakota.