Employee Spotlight Of The Month: Karl Leech – Warehouse Supervisor

Welcome to the twelfth of our ‘Employee Spotlight of the Month’ interviews! At Dakota, we believe that everyone within our organisation plays an equally important role in making the company what it is today.

Each month we will be sharing an interview with a member of staff in order to showcase their key responsibilities within the business and the benefits which they offer to our valued customer base.

This month we spoke with Karl Leech, Warehouse Supervisor, to find out more about his role within Dakota.

1. How long have you worked at Dakota and how long have you been in your current role?

I started working for Dakota in May 2021 in my current role.

2. What does the role of Warehouse Supervisor at Dakota involve?

The role of Warehouse Supervisor at Dakota involves the day-to-day management of stock control within Dakota’s two warehouses and the organisation of daily shipments to our customers as well as the receipt of deliveries.

3. What key attributes do you believe you need in order to achieve success within your role?

In order to achieve success within my role, I believe that organisation is key. The stock file has to be kept up to date at all times and deliveries both in and out of our warehouse have to be accurate in order to ensure optimum customer satisfaction. I also need to communicate effectively with Dakota’s Customer Service Team to make sure that all collections and deliveries are properly and promptly coordinated.

4. What do you enjoy most about your role at Dakota?

I enjoy many things about my role in Dakota, particularly working amongst such a customer-focused and hard-working team.

5. What are the most challenging aspects of your role?

Time management and ensuring that customer orders are prioritised at all times can sometimes be challenging, however being organised definitely helps with this!

6. How do you believe that your role positively impacts our customers’ experience?

I do have a good attention to detail, so this does help to ensure that all customer orders are delivered accurately and on time, enhancing our customers’ experience with Dakota.

7. And finally…..please give us an interesting or fun fact about yourself

I absolutely love to cook and am at my happiest when I’m cooking up a storm in the kitchen! I also love drinking espresso in the sun on the odd occasion that it stops raining in Manchester…