Employee Spotlight Of The Month: Louise Maironis – Customer Service Representative

28th July 2022

Welcome to the sixteenth of our ‘Employee Spotlight of the Month’ interviews! At Dakota, we believe that everyone within our organisation plays an equally important role in making the company what it is today.

Each month we will be sharing an interview with a member of staff in order to showcase their key responsibilities within the business and the benefits which they offer to our valued customer base.

This month we spoke with Louise Maironis, Customer Service Representative, to find out more about her role within Dakota.

1. How long have you worked at Dakota and how long have you been in your current role?

I joined Dakota in April of this year in my current role as Customer Service Representative.

2. What does the role of Customer Service Representative at Dakota involve?

Our Customer Service Team processes a huge volume of orders on a day-to-day basis and works hard to ensure prompt turnaround, delivery and invoicing.  We work closely with our Warehouse Supervisor, providing the relevant paperwork for numerous daily courier and supply chain collections.  We also handle customer and supplier queries, as well as managing and maintaining stock levels. 

3. What key attributes do you believe you need in order to achieve success within your role?

I believe that the ability to understand our customers’ needs is key, together with an open channel of communication between all parties.  Attention to detail is vital too, particularly when taking into consideration the comprehensive product range which we offer as a business.  Time management is also a priority because a large number of the deliveries which we manage are time sensitive, particularly those involving the NHS.

4. What do you enjoy most about your role at Dakota?

I enjoy being busy and juggling the variety of tasks which the Customer Service role demands.  The Dakota Team is a fantastic group of people who are all very supportive of one another.  We are also moving into bigger premises later this year, which will help to accommodate our growth in terms of the business in general, ever-increasing order volumes and staff, so exciting times lie ahead!

5. What are the most challenging aspects of your role?

Material shortages can be frustrating as this can cause issues with stock level maintenance however our team always try to work around this to find suitable solutions and outcomes for our customers.  

6. How do you believe that your role positively impacts our customers’ experience?

I believe that my role positively impacts our customers’ experience as we always look to provide an efficient and seamless service to our customers, which in turn helps them to run their businesses as productively as possible. 

7. And finally…..please give us an interesting or fun fact about yourself

I was the Junior School Disco Dancing Champion, circa 1978. This is totally showing my age and has definitely made me realise that I need to get out more!