Employee Spotlight Of The Month: Janice Sanderson, Managed Services Administrator

Welcome to the fourth of our ‘Employee Spotlight of the Month’ interviews! At Dakota, we believe that everyone within our organisation plays an equally important role in making the company what it is today.

Each month we will be sharing an interview with a member of staff in order to showcase their key responsibilities within the business and the benefits which they offer to our valued customer base.

This month we spoke with Janice Sanderson, Managed Services Administrator, to find out more about her role within Dakota.

1. How long have you worked at Dakota and how long have you been in your current role?

I joined Dakota in 2016 and have been in my current role since October 2020.

2. What does the role of Managed Services Administrator at Dakota involve?

My role involves looking after the service and maintenance side of the business including day-to-day administration, quoting for contract renewals and arranging engineer visits on behalf of our customers.

3. What key attributes do you believe you need in order to achieve success within your role?

In order to be successful in this role being a team player is essential and a good eye for detail is a must. Enthusiasm and drive as well as having the initiative and willingness to learn new skills are also important.

4. What do you enjoy most about your role at Dakota?

I have really enjoyed working within the role since its inception and helping to build this side of the business, making sure that it all comes together resulting in a successful and well-functioning aspect of the company.

5. What are the most challenging aspects of your role?

The most challenging part of my role is trying to contact the right person within a company or hospital who oversees the printers or scanners. This can sometimes prove tricky!

6. How do you believe that your role positively impacts our customers’ experience?

When dealing with our customers I am always polite and as informative as possible, helping to keep them up to date on the status of their product repairs and quotations.

7. And finally…..please give us an interesting or fun fact about yourself

I used to own a shop in Lymm Village selling pet food, hardware and fancy goods. Apart from the locals that came into the shop, I sold to people who owned barge boats moored on the canal.  Also, when my children were younger, I was a dab hand at baking and decorating birthday cakes, the designs for which ranged from ninja turtles and ladybugs to rugby balls and ballgowns!